Shipping Policy
This policy explains how orders placed through ljwqq.com are prepared, dispatched, tracked, and handled when delivery issues occur.
01. Order Processing
After payment confirmation and any required order verification, orders are normally prepared within 2β4 business days.
During holidays, promotional periods, or unusually high order volume, preparation may take up to 5 business days.
Processing time and carrier transit time are separate periods.
02. Estimated U.S. Delivery
For standard shipping to supported United States addresses, carrier transit is generally estimated at 10β15 business days after dispatch.
Delivery estimates are not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures, remote destinations, or other circumstances may affect actual delivery time.
Where delivery outside the United States is available, the applicable shipping information will be shown during checkout or provided with the order.
03. Shipping Charges
Available shipping methods and applicable shipping charges are calculated and displayed at checkout based on the destination and available service.
You can review the shipping cost before completing payment.
04. Fulfillment & Shipping Origin
Depending on inventory availability, product location, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.
The physical shipping origin shown on a parcel may therefore differ from the registered business address of Shanghai Chunlin Yaji Network Technology Co., Ltd.
Items from the same order may occasionally ship separately and may receive separate tracking numbers.
05. Tracking Your Shipment
Once an order has been dispatched and tracking information becomes available, a shipping confirmation with tracking details will normally be sent to the email address entered at checkout.
Some carriers may require time after label creation before the first tracking movement appears.
06. Shipping Address Changes
Please review your delivery address carefully before submitting your order.
If you discover an error after ordering, contact service@ljwqq.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once processing or shipment preparation has started.
Reasonable reshipping costs may apply if an incorrect or incomplete customer-supplied address causes a parcel to be returned and shipped again.
07. Delayed or Inactive Tracking
If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number.
We will review the available shipping information and, where appropriate, work with the carrier or fulfillment provider to investigate the issue.
08. Lost Shipments
If a package appears to be lost in transit, please contact customer support. After reviewing the available tracking information and delivery circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.
09. Tracking Says βDeliveredβ but the Package Is Missing
Where appropriate, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier.
A carrier's βDeliveredβ status does not automatically prevent us from reviewing a delivery claim. If the parcel still cannot be located, contact us with your order number so the circumstances can be reviewed.
10. Damaged, Defective, Incomplete, or Incorrect Items
Contact us promptly if your order arrives damaged, defective, incomplete, incorrect, or materially different from its product description.
Please provide your order number and relevant photographs or videos where appropriate. Once an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without requiring you to bear additional costs resulting from that error.
11. International Duties & Import Charges
Where international delivery is available, the destination may impose customs duties, import taxes, brokerage fees, or similar charges.
Unless checkout clearly states that these charges are included, government- or carrier-imposed import costs may be the recipient's responsibility.
12. Shipping Assistance
For questions about shipping, tracking, delays, address changes, or delivery, please contact our customer support team.
Email: service@ljwqq.com
Phone: +86 371 6897 8493
Business Information
LJWQQβ’ is owned and operated by Shanghai Chunlin Yaji Network Technology Co., Ltd.